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Domande Frequenti

chi-siamo-5
chi-siamo-5
Q. I have found the product I was looking for; how do I purchase it?
A.

In order to purchase the product, select it and click on the button “Add to basket”. It is possible to view the contents of the basket at any time by clicking on the button “View basket”, which will also allow the quantity of the products to be modified or for the products to be eliminated.

Once the content of the basket and the total costs shown in the “Basket Total” have been checked, it will be possible to proceed with sending the order.

If the Customer is already registered on the Website, all they have to do is enter the email address and password chosen during registration. If not registered, they will be given the possibility of accessing as a guest by filling in the form with the necessary information.

Q. I want to purchase an experience; how can I do this?
A.

In order to purchase an experience at the Hic et Nunc winery or at the Ca’ dell’Ebbro, visit the relative section “Experiences” section of the Website and select the chosen experience.

Once the chosen Experience has been selected, it will be necessary to indicate the number of participants and choose the date and time of the booking from those available, selecting the “Book now” button to add the chosen Experience to the basket.

It is possible to view the contents of the basket at any time by clicking on the button “View basket”, which will also allow the quantity of the products to be modified or for the products to be eliminated. In this area, it will be possible to enter Promotional Codes and/or Gift Vouchers.

After having checked the content of the basket and the total costs shown in the “Basket Total”, the Customer can proceed with the order, which will be followed up by a communication sent to the email address provided, containing a confirmation of the booking and the contacts provided for requesting support.


I want to purchase a stay; how can I do this?

In order to purchase a stay at the Hic et Nunc winery or at the Ca’ dell’Ebbro, visit the relative “Rooms” section of the Website and select the chosen stay.

One the desired stay has been chosen, select a check-in and check-out date on the relative section of the page in order to view the relative price.

To add the stay to the basket, click on the “Book now” button.

It is possible to view the contents of the basket at any time by clicking on the button “View basket”, which will also allow the quantity of the stay to be modified or for the stay to be eliminated. In this area, it will be possible to enter Promotional Codes and/or Gift Vouchers.

After having checked the content of the basket and the total costs shown in the “Basket Total”, the Customer can proceed with the order, which will be followed up by a communication sent to the email address provided, containing a confirmation of the booking and the contacts provided for requesting support.

Q. Is it possible to cancel a booking for a stay?
A.

It is possible to request cancellation of the booking up to 24 hours before the date of arrival. In this case, Hic et Nunc will charge a penalty of 20% of the cost of the stay, refunding the remaining amount paid via the same method of payment used by the Customer to purchase the “Stay”, save for agreements to the contrary between the parties.

In the event that the cancellation is made within 24 hours before the date of arrival, Hic et Nunc will withhold the entire sum paid for the stay as a penalty.

Q. How can I purchase a gift voucher?
A.

In order to purchase a gift voucher, visit the “promo” section of the e-commerce Website and select the voucher of the value desired.

On selecting the voucher, the Customer will be asked to provide the Name, Surname and email address of the beneficiary of the Experience, and a communication will be sent to the aforementioned address with the details of the Gift Voucher.

Q. I have a promotional code/gift voucher, how can I use it?
A.

To use a promotional code, enter the reference code in the relative section of the basket before completing the purchase and click on the button “Apply promotional code”, then proceed with the completion of the order.

To use a gift voucher, enter the gift voucher code in the relative section of the basket before completing the purchase and click on the button “Apply”, then proceed with the completion of the order.

In order to benefit from the Voucher, it is also possible to contact Hic et Nunc by email at the address info@cantina-hicetnunc.it or by calling +39 0142 67 01 65.

Q. Are there any conditions to purchasing products from Hic et Nunc?
A.

Yes, the sale of the Products is reserved to Clients of adult age.

Q. Do I have to register in order to complete a purchase?
A.

No, it is possible to purchase products as a guest by following the purchase process indicated in question 1 and providing the relative personal information during the payment stage.

Q. How do I register with the e-commerce website?
A.

In order to register, it is necessary to create a personal user profile in the dedicated section of the e-commerce website, entering an email address and a dedicated username. The access password will be generated automatically and sent to the email address provided.

Q. I have registered on the e-commerce website, but I want to cancel my profile. How do I do this?
A.

It is possible to request cancellation of a user profile by sending a request to the email address info@cantina-hicetnunc.it.

Q. Are the prices for the products inclusive of VAT?
A.

Yes, the Product prices are shown in Euro and are inclusive of VAT (value-added tax).

Q. I have purchased a product that is no longer available, what can I do?
A.

In the event that one or more of the Products ordered and purchased from the Website by the Customer are no longer available after the order has been sent, Hic et Nunc will undertake to promptly inform the Customer within 2 working days from receipt of the order. Within 24 hours from receipt of said communication, the Customer will have the right to:

withdraw from the purchase contract, cancelling the order and obtaining a refund of the sum paid within 7 working days, or request the substitution of said products with others available from Hic et Nunc, or – in the event that the order is for multiple products – confirm purchase exclusively of the available products, receiving a refund for the sum paid relative to the cost of the unavailable products within 7 working days.

The sums to be refunded will be paid by Hic et Nunc via credit to the same form of payment used by the Customer for the purchase.

Q. How much does shipping cost?
A.

Shipping and delivery are at a fixed cost of € 19.90 for destinations in Italy. Delivery is free of charge for orders of 6 bottles or more. For shipping abroad, Customers may request information by writing to info@cantina-hicetnunc.it

Q. How long will I have to wait for my order?
A.

Within two working days from receiving payment, Hic et Nunc will pass the shipment to the transporter, who will undertake to deliver the Products within 7 working days.

Q. The packaging for my order is damaged. What should I do?
A.

In the event that the packaging is damaged, wet or in any case altered, including with regards to the materials used to seal the package, Customers are invited – for their own interest – to indicate said anomalies on the transporter’s delivery documentation, accepting the package with reservation.

In the event that the packaging shows clear signs of tampering or alteration, the Customer is also advised to promptly inform Hic et Nunc by writing to info@cantina-hicetnunc.it, attaching photographic evidence of the condition of the unopened packaging. In any case, the regulations regarding the right to withdrawal and legal warranties apply.

Q. The product has been delivered damaged. What can I do?
A.

In the event that the Products show defects or nonconformities, the Customer may exercise the rights provided for by the Consumer Code in the methods and within the limits specified in article 130 of the aforementioned Code. The Customer is obliged to contact Hic et Nunc to report the defect or nonconformity by sending an email to info@cantina-hicetnunc.it within the provided deadline of two months from the date the defect was discovered.

It is specified that Hic et Nunc guarantees the material integrity of the product exclusively up to the moment of delivery.

Q. What methods of payment are accepted?
A.

 Payment for Products can be carried out via:

  • PayPal
  • Credit card – via the PayPal circuit.
Q. Are the products covered by a warranty?
A.

All the Products sold on the Website are covered by the Legal Warranty of Conformity provided by the Consumer Code pursuant to Italian Legislative Decree 206/2005. The Legal Warranty is reserved for consumers. It is therefore applicable exclusively for Customers who have purchased from the Website for purposes unrelated to any business, commercial, artisan or professional activities.

Q. Is it possible to return products?
A.

Yes, the Customer has the right to withdraw from the contract concluded with Hic et Nunc within 14 calendar days (withdrawal period)

Q. How do I return products?
A.

In order to exercise the right of withdrawal, the Customer must inform Hic et Nunc of their decision to withdraw within the period of 14 working days from the date of order by sending a request to the email address info@cantina-hicetnunc.it.

For the return of the Product, the Customer may make use of a transporter of their choice with return costs paid by the same. In this case the Customer must undertake to return the Product to Hic et Nunc via a transporter of their choice, under their own responsibility and at their own cost, without unjust delay and in any case within 20 calendar days from the date on which they informed Hic et Nunc of their decision to withdraw. The Product must be appropriately protected and packaged and sent to the following address: Hic et Nunc S.r.l. Società Agricola, Località Ca’ Milano 7A/B – 15049 Vignale Monferrato (AL).

The Product will be refunded exclusively if it has been returned intact and fully complete, in its original packaging with all relative accessories still attached and devoid of all signs of usage or dirt.

Q. I have returned a product or products; how long do I have to wait for a refund?
A.

Once Hic et Nunc have received the returned product in a perfectly integral state in its packaging, within the following 14 days the same will undertake to refund the total amount due as paid by the Customer for the returned product. The refund will be paid via the same payment method used by the Customer to purchase the Product, save for agreements to the contrary between the parties.

Q. Is it possible to cancel an order?
A.

The Customer may cancel the order made only if the items have not yet been sent, and in any case within 72 hours from order confirmation. Once said period has passed or if the Products have already been sent, the Customer may exercise their right to withdrawal under the conditions and in accordance with the procedures indicated in the general terms and conditions.

Q. I have provided my data in order to purchase a product. Who will have access to this data?
A.

The data provided via the PayPal website for credit card payments will be processed directly by the same and will not be transmitted to or shared with Hic et Nunc.

Q. I have a VAT number and I would like to receive a VAT invoice. What do I have to do?
A.

It is possible to request a VAT invoice during the order process on the e-commerce Website, providing the required information. In the event of purchase of Gift Vouchers, Experiences and Stays, the fiscal documentation regarding the purchase will be issued by Hic et Nunc from the structure at the moment the product is used.

Q. Who can I contact for a complaint?
A.

It is possible to request information, send communications, request support or send a complaint by contacting Hic et Nunc as follows:

Hic et Nunc will respond promptly to any complaints presented and in any case within seven working days from receipt of the same.

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